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Version: development

⚖️ Consumer complaints

The Trust Portal includes a consumer complaints section where your customers find the official channel to file a complaint based on their country or Spanish autonomous community.

Availability

Available from the Growth plan. There is nothing to configure: the section appears automatically in your trust portal.

How does it work?​

  1. The customer selects their location: their country and, in Spain, their autonomous community.
  2. We show the official channel: the consumer authority that applies to them, with a link to its complaint procedure.
  3. They file the complaint in the official system: complaints are filed and processed by the public administration, not by Lawwwing.

Andalusia: Hoj@ integration​

Hoj@ is the official complaints system of the Junta de AndalucĂ­a. Lawwwing looks up your company in its registry using the tax details you have in Lawwwing:

  • If we find it, the portal shows your company's official Hoj@ link and QR code.
  • If we don't find it, the portal shows the general complaints information of the Junta de AndalucĂ­a. We never show a QR code we haven't been able to verify.
Important

Lawwwing does not register your company in Hoj@. If you sell or provide services in Andalusia, including online, you may be required to register with the Junta de AndalucĂ­a.

What remains your company's responsibility?​

The section helps your customers find where to complain, but it doesn't replace other consumer obligations, such as:

  • Registering in the official systems that apply to you (e.g. Hoj@) and keeping your details up to date.
  • Having complaint forms available to your customers and displaying the official notices required by your region.

You can preview the section in Control panel → Trust Portal → Consumer complaints.